Desktop Support AnalystDesktop Support Analysts should have a general understanding of the electronic resources, software, hardware, and services provided to NFI Group staff by the ITS department. Their primary role is to serve as a professional and consistent point of contact for all NFI Group end users, ensuring that the right resources are utilized for the prompt resolution of technical issues.What You Will DoHelpdeskSupport desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technologySupport primary location in Crookston and bi-weekly visits to plant in ND (Kiosks/desktop/scan guns/printers)Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduledProvide after-hours on call support for the above on a rotational basisDocument, track, and escalate all service and problem requests via Helpdesk tracking toolManage NFI Group user accounts using the appropriate processes and proceduresHardware and SoftwareProcess requests for new software and hardware. Analyze options, obtain quotes and provide recommendations for product selectionResponsible for executing MAC (Move/Add/Change) requests for computer hardware, software, and telephonesMaintain Asset Management system with current and up-to-date information on location of all technological equipmentMaintain Software Asset Management system with current and up-to-date information on purchased software licenses
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