Job Description
Your duties will include but will not be limited to:
Installing and configuring OS on client laptops.
Migrating client data to new laptop.
Advanced break/fix support of software/hardware issues for clients.
Managing and updating tickets via the client's ticketing database.
Processing assets returned from clients leaving the company
Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
You will have frequent interaction with clients in person and also via phone, email and IM. You will be required to update the client ticketing system and database.
You may be tasked to assist with asset inventory audits.
Requirements :
3+ years technical experience desired.
Must be able to lift up to 35 lbs. solo.
May be required to walk/sit/stand/crawl/kneel for extended periods.
Must have excellent customer service skills and excellent written/verbal communication skills.
Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
Technical certifications a plus.
\nCompany Description We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation
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