Job Description
Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required
...Job Description Your Impact at Lowe's \n \n \nAs a Sales Specialist, you will be one of the first people our customers meet.... ...departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental,...
...Description Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states... ...to make a lasting impact on someones life become an Family Model Provider !! This is a chance to help make a difference by...
...Job Description Pride Health is hiring a Clinical Laboratory Technologist to support our client's healthcare team in Shelton, CT.... ...offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance...
...The Role:It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates... ...than 15 billion passenger flights. By working here, you can contribute to solutions and... ...eligible employees the flexibility to work from home while also requiring in office workdays...
Entry-Level Freight Dispatcher (Remote) Earn $2,200 to $3,000 Weekly ($114,400$156,000 Annually) We are hiring motivated individuals to join our logistics team as Freight Dispatchers. This is a remote position with strong income potential. Candidates must already ...