Job Description

About Kenneth's Car Care

Founded in 1976, Kenneth's Car Care is the largest independently owned body and mechanic shop in Kingwood. We take pride in delivering quality repairs and exceptional customer service while maintaining a supportive, team-focused culture.

We are currently seeking a Junior Service Advisor - an excellent opportunity for someone looking to begin a career in the automotive industry.

Position Summary

The Junior Service Advisor is an entry-level role designed for individuals with strong customer service skills who want to learn the automotive repair process. This position supports senior advisors and assists customers with scheduling, communication, and basic service coordination.

No prior automotive experience is required - we are willing to train the right candidate.

Key Responsibilities

Greet customers in person and over the phone

Assist with scheduling appointments and vehicle drop-offs

Support service advisors with repair updates and documentation

Communicate basic repair information and timelines to customers

Maintain accurate customer and repair records

Help manage daily front-desk workflow

Deliver a friendly, professional customer experience

Learn shop systems, repair processes, and service procedures

Requirements

High school diploma or equivalent

Customer service or retail experience preferred

Strong communication and people skills

Positive attitude and willingness to learn

Basic computer skills

Ability to multitask in a fast-paced environment

Valid driver's license preferred

Benefits

Competitive pay

On-the-job training

Friendly, team-oriented work environment

Advancement opportunities within the company

Long-standing, family-owned organization

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