Job Description

Restaurant / Bar Supervisor

We are seeking a reliable and service-focused Restaurant / Bar Supervisor to join our team. This position plays a key role in ensuring consistent service standards, supporting front-of-house staff, and delivering an exceptional guest experience.

Position Schedule

• Saturday & Sunday: AM Supervisor shifts
• Monday: PM Supervisor shift
• Two additional PM shifts as a bartender or server
• Schedule subject to change based on business needs

Primary Objective

The primary objective of the Restaurant / Bar Supervisor is to ensure a positive first and last impression for all guests. This role is responsible for supervising front-of-house operations during assigned shifts, maintaining service standards, and providing friendly, accurate assistance to guests both in person and over the phone.

Key Responsibilities

• Ensure high-quality service and guest satisfaction throughout each shift
• Supervise servers, bussers, and bartenders to ensure compliance with company procedures and service standards
• Conduct table touches and address guest concerns promptly and professionally
• Ensure staff take required breaks and provide coverage as needed
• Maintain thorough knowledge of food and beverage menus
• Coordinate parties, reservations, and special guest requests
• Assign work tasks and coordinate staff activities to ensure efficient service
• Inspect dining and lounge areas for cleanliness and organization
• Requisition linens, supplies, and other necessary items
• Assist with interviewing and training new hires
• May assist with creating weekly staff schedules
• Maintain working knowledge of hotel facilities and local attractions to assist guests
• Be available to work nights, weekends, and holidays
• Perform other duties as assigned

Qualifications

• Previous restaurant experience a must. Hospitality supervisory experience preferred
• Strong leadership, communication, and organizational skills
• Ability to remain professional and composed in a fast-paced environment
• Commitment to delivering excellent guest service
• Flexible availability, including weekends and holidays

Physical Demands & Work Environment

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl and must frequently lift and/or move up to 25 pounds. The employee must also be able to go up and down a flight of stairs while carrying up to 25 pounds. The employee may be frequently exposed to outside weather conditions. The noise is usually moderate to loud.

About Bartell Hotels

Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture

At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Bartell Hotels is an equal opportunity employer.

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