Job Description

Job Description

Job Description

We are seeking a Desktop Support Analyst to provide on-site deskside support for executive users, corporate office employees, and distributed field teams in a Windows-only environment. Reporting to the IT Service Desk Manager, this role will support Microsoft 365 and endpoint management technologies while delivering responsive, customer-focused technical assistance. The position offers growth opportunities in cybersecurity and IT service management.

Responsibilities

• Provide desktop support and on-site deskside assistance to executive users, corporate employees, and distributed field teams.
• Deliver user support for Windows desktops, Microsoft Office, and Microsoft 365 applications.
• Troubleshoot hardware, software, and endpoint issues.
• Install and configure software and supported desktop technologies.
• Provision and manage user accounts in accordance with established processes.
• Manage support tickets, including documentation, prioritization, and escalation to the IT Service Desk Manager when appropriate.
• Monitor systems and endpoints to help identify and resolve issues.
• Create and maintain knowledge documentation for recurring support procedures and solutions.

Preferred Qualifications

• 3+ years of experience in desktop support.
• Associate's degree in Information Technology or a related field.
• CompTIA A+ certification.
• Experience with Windows administration and Microsoft 365.
• Experience with Active Directory and endpoint management.
• Strong hardware troubleshooting and problem-solving skills.
• Customer service experience.

Job Tags

Similar Jobs